Everything guests typically ask before arriving is here. If yours isn’t, our team is a message away.
Reservations & Payment
What is your cancellation policy?
We understand that plans can change, and we always try to be as fair and transparent as possible.
– Cancellations made more than 60 days before arrival are fully refundable.
– Cancellations made within 60 days will forfeit the 50% deposit.
– Cancellations made within 30 days are non-refundable.
– During our Peak Season (Dec 15 – Jan 5), cancellations made within 90 days are non-refundable.
For tours and transfers:
– Fully refundable up to 7 days before
– 50% refundable between 7 days and 72 hours
– Non-refundable within 72 hours
All cancellations must be sent via email and are confirmed once you receive a response from our team.
What deposit is required to confirm a reservation?
To secure your stay, we require a 50% deposit within 72 hours of booking.
– The remaining balance is due 30 days before arrival
– If booking within 30 days, full payment is required at the time of booking
– During Peak Season, full payment is required 90 days prior to arrival
This allows us to carefully prepare your experience from the moment you arrive.
What happens at check-in regarding payment and security?
At check-in, we’ll kindly request a credit card to cover incidentals during your stay.
– Your card information is securely stored and deleted within 30 days after checkout
– If you prefer not to provide a card, a $250 USD refundable deposit will be required
We’ll never charge anything without your consent—your peace of mind matters.
What payment methods do you accept?
We offer a secure and seamless payment experience through our Belize Bank payment gateway.
We accept:
– Visa
– Mastercard
– American Express
We can also accept Discover, however, we kindly ask that you let us know in advance so we can make the necessary arrangements.
We accept cash payments in USD and BZD.
Do I need cash during my stay?
Not at all.
Hidden Valley is designed to be a fully cashless experience, allowing you to enjoy your stay without needing to carry cash. All charges can be conveniently made to your room and settled via card.
That said, we do accept cash if you prefer.
For gratuities, we offer a flexible approach—you’re welcome to add tips directly to your bill via credit card, and we can tailor them however you’d like:
– For individual team member(s)
– For specific group(s) (such as housekeeping, front desk or guides)
– Or shared across the entire team
Simple, seamless, and entirely up to you.
Can I pay in advance or split payments?
Yes, both options are available.
Our reservations team can assist with arranging payments in a way that works best for you.
Your Stay
What is included in my stay?
Your time at Hidden Valley is designed to feel effortless and immersive.
Included with every stay:
– Access to 7,200 acres of private reserve, 100+ miles of hiking trails, and picnic areas
– Pool, hot tub, and fire pit access
– Daily housekeeping (unless you prefer otherwise)
– In-room coffee, tea, and fresh cookies
– Mountain bikes and Wi-Fi throughout the property
What time is check-in and check-out?
– Check-in: 3:00 PM
– Check-out: 12:00 PM
If you’re arriving early or leaving a little later, just let us know—we’ll always do our best to accommodate based on availability.
Is housekeeping provided daily?
Yes—housekeeping is provided daily unless you prefer otherwise. Just let us know, and we’ll tailor your stay to your pace.
Is smoking allowed on the property?
We kindly ask guests to refrain from smoking indoors, including in all rooms.
– Smoking is permitted in designated outdoor areas
– A $500 USD cleaning fee applies for indoor smoking or strong lingering odors
We appreciate your understanding as we keep our spaces fresh and comfortable for everyone.
Is Hidden Valley family-friendly?
Absolutely—Hidden Valley is a place for connection across generations.
– One child (under 12) stays complimentary per adult
– Kids under 5 enjoy free tours, with special pricing for ages 6–12
– Children must always be accompanied by an adult
Please note:
– Fire Tower and Wilderness Villas are adults-only (18+) for safety reasons
Do you allow pets?
As much as we love them, pets are not allowed at Hidden Valley. This helps us protect the wildlife within our reserve and maintain a peaceful environment for all guests.
Is the property suitable for guests with limited mobility?
We want to be as transparent as possible so you can plan comfortably.
While we do have a room that is more accessible, Hidden Valley is set within a natural rainforest environment with changing elevations, uneven terrain, and jungle pathways.
Our team will always assist to the best of our ability, however:
– The property is not suited for guests with severe mobility limitations
– We are not ADA (American disability) compliant
– Assistance may be required when moving around the property
We always recommend reaching out to us directly so we can guide you to the best possible option for your stay.
Is Hidden Valley all-inclusive?
Not in the traditional sense.
We offer a flexible experience where you can choose what matters most to you—whether that’s dining, tours, or simply time to unwind.
Getting Here
How do I get to Hidden Valley?
Getting here is part of the experience—and trust us, it’s worth it.
Hidden Valley is tucked away in the heart of the Mountain Pine Ridge Reserve, about a 2.5-hour drive from Belize International Airport. The final stretch includes a scenic unpaved road that winds through the forest, setting the tone for what’s ahead.
For a seamless arrival, we highly recommend arranging a transfer with us. Sit back, enjoy the journey, and let us take care of the rest.
Can I drive to the lodge?
You can—but the journey is part of the adventure.
We recommend a 4WD, high-clearance vehicle, especially during rainy season (July–December)
The final 3 miles are unpaved and can be muddy
Prefer a smoother ride? Our shuttle service is always available.
We also offer:
– Free parking
– Assistance with luggage
– Towing service ($25 USD) if needed
How far are you from the airport or nearby towns?
– Belize International Airport: ~2.5 hours
– San Ignacio: ~45 minutes
While we’re a bit off the beaten path, that’s exactly what makes Hidden Valley so special—space, privacy, and 7,200 acres of untouched nature.
Do you offer airport transfers?
Yes, we do.
Our team can arrange private or shared transfers to and from the airport, as well as between other destinations in Belize. It’s the easiest and most comfortable way to start your stay.
What should I pack for my stay?
The weather in the rainforest can shift depending on the season—and even throughout the day.
For the most accurate and up-to-date guidance, we recommend reaching out to our Reservations Team about a week before your arrival. They’ll be happy to share current conditions and help you prepare for your stay.
That said, a sense of adventure always fits perfectly in your suitcase.
General recommendations:
– Comfortable walking or hiking shoes
– Light, breathable clothing
– A light jacket for cooler evenings
– Swimwear for waterfalls and the pool
– Water bottle, insect repellent and sunscreen
– And of course—leave a little room in your suitcase for slowing down.
Dining
What dining options are available on property?
Dining at Hidden Valley is more than just a meal—it’s part of the experience.
At the heart of it all is Slate & Sap, where our culinary team brings together local ingredients, bold flavors, and a sense of place. From relaxed breakfasts and lunches to immersive dinners, every moment is designed to feel intentional and memorable.
For those looking to go deeper, we offer a range of signature culinary experiences, including:
– Five- and Ten-Course Chef’s Tasting Menus
– Xibalba Dining Experience
– Private dining in unique locations across the property
Whether you’re joining us for something casual or something truly special, each experience is rooted in the land and inspired by Belize.
Do you accommodate dietary restrictions?
Yes, we do.
Our culinary team is happy to accommodate most dietary needs and preferences, and we always encourage guests to share any requirements with us in advance so we can prepare accordingly.
Please note that our kitchen does make frequent use of peanuts and peanut-based ingredients. While we take care in our preparation, we cannot guarantee the absence of cross-contamination.
If you have a severe allergy, we recommend reaching out to our Reservations Team prior to your stay so we can guide you as best as possible and ensure you feel comfortable and well-informed.
Is food included in my stay?
Meals are not automatically included unless you’ve selected a package that includes them.
Do you offer private dining experiences?
We do—and they’re some of our favorite moments to create.
From intimate dinners in your villa to unique settings tucked away in the reserve, private dining at Hidden Valley is all about creating something personal, memorable, and a little unexpected.
Experiences & The Reserve
Can I explore on my own?
Absolutely.
Our private reserve features extensive hiking trails, waterfalls, and viewpoints that you’re welcome to explore at your own pace. We’ll provide a map, radio and guidance so you can feel confident heading out on your own.
To make getting around even easier, we offer complimentary pick-up and drop-off services throughout the property from 7:00 AM to 4:00 PM. Should you need assistance outside of these hours, we’re still happy to help—this service is available for an additional fee.
Do I need to book tours in advance?
We recommend it—especially during busier periods.
Booking in advance helps us personalize your itinerary and ensures availability for our most popular experiences. That said, our team is always happy to assist with planning once you arrive.
Are your tours private or shared?
We offer both options.
Many of our guests prefer private experiences for a more personalized and flexible day, but shared tours are also available depending on the activity.
Will I see wildlife?
Chances are, yes.
Hidden Valley is home to a wide variety of birds, mammals, and other wildlife. While sightings can never be guaranteed (it is the wild, after all), many guests are lucky enough to experience it firsthand.
Are there bugs?
We are in the rainforest—so yes, there are bugs.
That said, it’s all part of the natural environment, and with a bit of repellent and preparation, most guests find it very manageable.
Planning Your Stay
Do I need travel insurance?
We highly recommend it.
Travel insurance offers peace of mind in case of unexpected changes, especially given our cancellation policy. It’s a small step that can make a big difference.
Check with your credit card company you may already be covered!
Can you help plan the rest of my trip in Belize?
Yes—we’re happy to help.
From jungle to sea, we can assist in planning multi-destination stays so you can experience the very best of Belize.
Can you customize my stay?
Absolutely.
Every stay at Hidden Valley can be tailored to your preferences—from curated itineraries to special experiences. Just let us know what you’re envisioning.
Do you offer experiences for special occasions?
We love a good celebration.
Whether it’s a honeymoon, anniversary, or something a little more spontaneous, our team can help create something truly memorable.
Is Hidden Valley Right for Me?
If you’re looking to slow down, reconnect, and experience Belize in a more meaningful way—then yes.
Hidden Valley is ideal for:
– Nature & culture lovers
– Couples and honeymooners
– Adventurers at heart
Those seeking space, privacy, and something a little different.
